FAQs
Q: Are your products truly handcrafted?
A: YES! We value ourselves as an emerging artisan bath & body care business and all of our products are handcrafted and inspected by our small team.
A: YES! We value ourselves as an emerging artisan bath & body care business and all of our products are handcrafted and inspected by our small team.
Q: Are your products organic?
A: Our products are not certified organic however we do use unrefined and organic ingredients when possible. Ingredients that are 100% organic will be notated on product pages and labels under Ingredient info with an *asterisk.
A: Our products are not certified organic however we do use unrefined and organic ingredients when possible. Ingredients that are 100% organic will be notated on product pages and labels under Ingredient info with an *asterisk.
Q: Do you use preservatives in your products?
A: We use an all natural preservative in most of our products that may come in contact with water this mainly includes our nourishing body scrubs. All other products that we craft are preservative free.
A: We use an all natural preservative in most of our products that may come in contact with water this mainly includes our nourishing body scrubs. All other products that we craft are preservative free.
Q: Are your products made to order?
A: Yes, All our our products are made to order in small batches for complete freshness.
A: Yes, All our our products are made to order in small batches for complete freshness.
Q: What is the shelf life of Skin Flo products?
A: The shelf life varies from product to product and are listed on our product labels. If you have a question about a specific question about a product please contact us.
A: The shelf life varies from product to product and are listed on our product labels. If you have a question about a specific question about a product please contact us.
Q: Where is Skin Flo located?
A: Skin Flo products are dreamed up, crafted and shipped from Fort Worth, Texas.
A: Skin Flo products are dreamed up, crafted and shipped from Fort Worth, Texas.
Policies
Damaged Products
At Skin Flo we work hard to find the right shipping supplies and product packaging. We pack everything up carefully and in the most secure way possible. However, once the package leaves our facility we are not responsible for damaged items caused by the shipping carrier. If your item arrives damaged due to the shipping carrier please contact us and we will work with you to resolve the issue.
Terms & Conditions
Skin Flo reserves the right to amend any information, including but not limited to prices, technical product specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Skin Flo has the right to cancel the order and refund any amount paid in the best way. Skin Flo shall also notify the customer of equivalent replacement products if available.
